Returns & Refunds 

 

You will get a full refund within 14 days.* 

 

We can collect your product from you at your request. If this is requested, a small charge may be applied. 

 

 

 

We allow you to unpack and inspect your product as if it were a showroom item. 

 

*However, should you install or use the item (e.g.- removing transit bolts from a washing machine, or putting water into an iron), or damage or devalue the item in any way, we will only make a partial refund. 

 

All products must be returned in full, complete with packaging, and with any complimentary gifts included. 

 

If you choose to return your item using our delivery and collection services, you will be charged a collection fee. 

 

Your refund will be processed within 14 days of collection or return to the store. 

 

We reserve the right to inspect your item before the refund takes place. 

 

 

 

Should you choose to cancel any additional services you have ordered from us (e.g.- removal of your old appliance, or installation of your new machine) we will not refund that service once it has been successfully completed. 

 

Once a service has been performed, you have waived your right to cancel it. 

 

 

 

To cancel your order please use email sales@cotswoldappliances.co.uk. 

 

Please also see our Terms and Conditions page for our full refunds policy.